I began my career in hospitality at the Walt Disney World Resort® in Orlando Florida. From there I moved upward through retail management at the resort.
In 2017, I focused on the lodging business as I transitioned to hotel operations within the deluxe category of resorts as a hospitality professional.
In my 8 years in Parks, Experiences & Products I led in 3 theme parks, 3 deluxe resorts, & the Orlando International Airport operation.
Also during my tenure, I recognized early on that we are all in the people business, serving not just customers but our employees too! I have grown to love spending free time with many talented employees who are now part of my family. For nearly 6 years, I captained in the Walking League at the Walt Disney World Resort® & this was a favorite tradition of mine. It allowed me to connect & build relationships with our teams beyond the everyday operation. To continue learning more about my professional background, please feel welcomed to review my resume provided below.
But first, I would like to share one of my favorite quotes that embodies my approach to our people business. It was shared by Zig Ziglar & it resonates:
“You can get everything in life you want if you will just help enough other people get what they want.”
I am thankful & humbled to be in the service of people every day in the work that I do!
In 2017, I focused on the lodging business as I transitioned to hotel operations within the deluxe category of resorts as a hospitality professional.
In my 8 years in Parks, Experiences & Products I led in 3 theme parks, 3 deluxe resorts, & the Orlando International Airport operation.
Also during my tenure, I recognized early on that we are all in the people business, serving not just customers but our employees too! I have grown to love spending free time with many talented employees who are now part of my family. For nearly 6 years, I captained in the Walking League at the Walt Disney World Resort® & this was a favorite tradition of mine. It allowed me to connect & build relationships with our teams beyond the everyday operation. To continue learning more about my professional background, please feel welcomed to review my resume provided below.
But first, I would like to share one of my favorite quotes that embodies my approach to our people business. It was shared by Zig Ziglar & it resonates:
“You can get everything in life you want if you will just help enough other people get what they want.”
I am thankful & humbled to be in the service of people every day in the work that I do!
Experience & Reviews
COLLEGE PROGRAM &
PROFESSIONAL INTERNSHIP
Chandler's Corner for Must Reads
QBQ! The Question Behind the Question® by John G. Miller
This book focuses on how to own your performance by asking more of yourself. By employing the words "What" & "How" to start a question, you are able to remove blame from the equation of taking action in your work & in your personal life. In this book, there are time tested principles & stories that we can all relate to & adopt into our own daily routines. In my experience in the hospitality industry, I found this book immediately empowered me to strengthen relationships at work, increase productivity, & ultimately elevate customer satisfaction.
This book focuses on how to own your performance by asking more of yourself. By employing the words "What" & "How" to start a question, you are able to remove blame from the equation of taking action in your work & in your personal life. In this book, there are time tested principles & stories that we can all relate to & adopt into our own daily routines. In my experience in the hospitality industry, I found this book immediately empowered me to strengthen relationships at work, increase productivity, & ultimately elevate customer satisfaction.
Whale Done!: The Power of Positive Relationships by Kenneth Blanchard Ph.D
During my time in retail operations in Orlando, I came into close proximity to animals while working in one of four amusement parks. I learned about enrichment and re-direction from our Animal Keepers at that time. This was and is a critical part of the business in this one park in particular. It was not until my career took me away from the adventure of the park focused on animals to the fantasy of another that I discovered Whale Done. I was able to draw many parallels to my experiences and those provided in this book. To my surprise, I learned a great deal about customer service, workplace performance and training, and home life after reading.
This book provides several experiences that trainers in another key player's park operation were able to master. The book provides a real world perspective on struggles we go through as employees, managers, spouses, and parents. It meets these struggles with key principles that work when applied consistently over time. In our business and at home, we are reinforcing behaviors by the feedback we provide. This was a great look at the impact simple corrections in our own behavior can make on driving performance at work and home.
My favorite phrase author Ken Blanchard is often quoted saying is:
"Don't quack like a duck, soar like an eagle."
Take a look here on YouTube at a short story Ken shares about ducks in an organization.
The story start/stop times are provided:
Start video: 23 minutes and 49 seconds
Stop video: 26 minutes and 42 seconds
During my time in retail operations in Orlando, I came into close proximity to animals while working in one of four amusement parks. I learned about enrichment and re-direction from our Animal Keepers at that time. This was and is a critical part of the business in this one park in particular. It was not until my career took me away from the adventure of the park focused on animals to the fantasy of another that I discovered Whale Done. I was able to draw many parallels to my experiences and those provided in this book. To my surprise, I learned a great deal about customer service, workplace performance and training, and home life after reading.
This book provides several experiences that trainers in another key player's park operation were able to master. The book provides a real world perspective on struggles we go through as employees, managers, spouses, and parents. It meets these struggles with key principles that work when applied consistently over time. In our business and at home, we are reinforcing behaviors by the feedback we provide. This was a great look at the impact simple corrections in our own behavior can make on driving performance at work and home.
My favorite phrase author Ken Blanchard is often quoted saying is:
"Don't quack like a duck, soar like an eagle."
Take a look here on YouTube at a short story Ken shares about ducks in an organization.
The story start/stop times are provided:
Start video: 23 minutes and 49 seconds
Stop video: 26 minutes and 42 seconds
Image source: https://www.amazon.com/dp/0743525914/ref=rdr_ext_tmb
“‘Ohana means family, and family means no one gets left behind or forgotten.” – Lilo & Stitch